Services Australia
Profile Industry : Government & Defence
SECTOR : Federal Government
INCLUSIVE PROGRAMS : Pride in Diversity
Australian Workplace Equality Index Tiers : AWEI Bronze

We are responsible for the delivery of advice and high quality accessible social, health and child support services and payments. We offer a range of health, social and welfare payments through our three main programs – Centrelink, Medicare and Child Support. We touch the lives of almost every Australian. We’re responsible for helping people meet life’s challenges. Read more about us on our website

We have offices and service centres across Australia and approximately 30,000 staff, Most Australians make contact with us as some point in their life. Each year we deliver more than $140 billion in payments. Our people have a real drive to make a difference. we offer:
• work that improves the lives of Australians
• great working conditions in our Enterprise Agreement, including 15.4% superannuation
• workplace diversity and inclusion that reflects the community we serve
• flexible work practices for work and family life balance
• employment support for people with disability
• job roles all around Australia.

We’re committed to inclusion and diversity. We support people of all sexual orientations, intersex statuses and gender expressions and identities. We know that having a diverse workforce makes us better at serving Australians. Our Workplace Inclusion and Diversity Strategy 2019–23 demonstrates our commitment to inclusion.
LGBTI+ staff network
The Rainbow Connection Is our LGBTI+ staff network. It’s open to all LGBTI+ staff and allies. It helps us shape the way we practise inclusion and allows staff to:
• connect and support each other
• share knowledge and life experiences.
LGBTI+ ally
Our Senior Executive LGBTI+ ally makes LGBTI+ inclusion more visible in our workplace by:
• raising awareness by showcasing how to be inclusive
• celebrating days of significance
• representing the needs of LGBTI+ staff across the organisation and wider Australian Public Service.
Same sex couples can access the same partner and child leave as other staff. This includes access to all of the following:
• carers leave
• compassionate leave
• supporting partner leave
• parental leave.
Parental leave includes leave for all of the following:
• birth
• adoption
• fostering
• surrogacy.
We have programs and services in place to ensure our workforce is culturally safe and inclusive. This includes LGBTI+ training and resources.
All staff have access to support services through our Employee Assistance Program provider, Benestar. Qualified counsellors provide help to all staff, including our LGBTI+ staff with their mental health. Family and friends can also get help. Staff can also access online training and support resources.

‘An inclusive workplace means a happier workplace, so people will come to work feeling worthy that they’ve got a place to come to. They’ll be happier. They’ll be more productive in the long run which will benefit Services Australia as well.’
Joanne Forster, Senior Project Officer

Company Attribute
AWEI Bronze Employer
AWEI Gold Employer
AWEI Participating Employer
AWEI Platinum Employer
AWEI Platinum Qualifier
AWEI Silver Employer
LGBTI Diversity Strategy
LGBTI Employee Network
LGBTI Recruitment Policy
Pride in Diversity Member
Pride in Health Member
Pride in Sport Member
Transitioning Policy for Trans Employees